Shipping Policy

River & Oak Toronto
Last updated: [Insert Date]

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Please note that processing times may vary during peak seasons, holidays, or promotional periods.

2. Shipping Regions

We currently ship across:

• Canada

• Selected international destinations

3. Fulfilment Model

To provide the best possible service, orders may be fulfilled from different warehouses.

If your order contains multiple items, products may arrive in separate packages and at different times.

4. Delivery Times

Estimated delivery times:

Canada: 7–15 business days
International: 7–20 business days

Delivery times are estimates and may vary depending on location, customs processing, and carrier delays.

5. Shipping Costs

Shipping costs are calculated and displayed during checkout before payment is completed.

6. Customs, Duties & Taxes

Customers are responsible for any customs fees, import duties, or taxes that may apply to their order.

River & Oak is not responsible for delays caused by customs processing.

7. Tracking Information

Once your order has been shipped, tracking information will be provided via email.

Please allow up to 48 hours for tracking information to update after dispatch.

8. Address Responsibility

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, River & Oak is not responsible for lost, delayed, or misdelivered packages.

9. Lost, Damaged, or Missing Packages

If your package arrives damaged or does not arrive within the expected delivery timeframe, please contact us within 7 days at:

support@riverandoak.com

We will review the situation and provide assistance where possible.

10. Delivered Orders

Once tracking confirms that an order has been delivered, the order is considered successfully fulfilled.

If you cannot locate your package, please check with household members, neighbours, and your local delivery provider before contacting us.

11. Failed Delivery Attempts

If a package cannot be delivered due to an incorrect address, refusal of delivery, or failure to collect the package, any return shipping fees or additional delivery costs may be deducted from any applicable refund.

12. Shipping Risk

Responsibility for the package transfers to the customer once delivery has been confirmed by the shipping carrier.

River & Oak is not responsible for delays caused by events outside of our control, including carrier issues, weather conditions, customs delays, or other unforeseen circumstances.